Dispatch and delivery

To ensure a speedy and punctual delivery of orders to our customers, The Perfect Son online shop is associated with the best express transport services available. Dispatch agencies are selected in accordance with the destination of the order, in addition to the type of product sent.

Order process:
Orders are processed from Monday to Friday from 9:00 to 17:00. Orders made after 17:00 on Friday will be processed the following Monday.
Please take special care if you are making a purchase for the first time in the online store, the process can take a little longer owing to the requirement for user information.

Checking orders: In order to revise and check information corresponding to your order, please enter the “Your orders” section of your personal account area.
Delivery of orders:
In general, orders for within Spain will arrive between approximately 48 and 72 hours.

Orders for the rest of Europe will be delivered within approximately 3-4 days.
Orders for the rest of the world will be delivered within approximately 6-7 days (excluding possible delays at Customs).

Countries and Costs

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.

Freight Charges starting from (depending on weight): SPAIN Free Shipping /EUROPE 13,41 / NORTH AMERICA 17,15 / SOUTH AMERICA 30,05 / ASIA 34,70

Returns policy

Purchased The Perfect Son underwear should be tried on over underwear.

Please, make sure to use the Size Help at the “Size and Fit” section for every product.

The Perfect Son online shop policy permits the return of products acquired within 7 days of the date of receipt of the product, for a partial or complete refund of the paid amount. To complete the refund please contact customercare@theperfectson.com and indicate you require a refund.

The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion

To return partially, or completely, the product(s) you can send the order before 15 days to:

E-Solutions Insiteout S.L.
Zamora 45, 5º 4ª
08005 Barcelona
Spain

You must include a copy of the invoice in the package.

Return shipping costs

Return shipping costs via Post Office in Spain will be paid by E-Solutions Insiteout S.L. For returns outside Spain, the customer will bear the return shipping costs incurred in such return to E-Solutions Insiteout S.L.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

Refunds

Making a refund

In partially, or completely returning your order, and requiring a refund, E-Solutions Insiteout will complete refunds in the following ways:

  1. E-Solutions Insiteout will check that the product is in mint condition.
  2. E-Solutions Insiteout will proceed to refund. Your refund will be issued by the same method of payment you used to purchase the item(s). If you have paid via bank transfer or cash on delivery we will requiere you to send us your bank account number were you want us to refund the amount.

Refund currency

For any payment made in a currency other than the Euro, Insiteout will refund in Euro. The exchange rate shall be the most recent exchange rate. The customer will bear the exchange risks.

Refund timing

Refunds are issued once the products have arrived to our warehouse. Payments via Credit Card can take up to a 4 weeks before the entire process is complete and visable at your bank account. Refunds are carried out in the name of E-Solutions Insiteout SL.